Plain-language terms
Terms of Service, in plain language
The same rule as the rest of this site: if we can't say it plainly, we don't hide it in small print. This is the plain-language version; it is written to be read, and it is the version we hold ourselves to.
What the service is
RowSure converts deliverable bank statement results (including photos) into Excel, a five-column transaction CSV and a separate Verification CSV, and runs an arithmetic check on each document: opening balance plus transactions must equal closing balance. When that check reaches a green VERIFIED result, RowSure also provides QuickBooks (QBO) and OFX files. Those accounting-import formats are withheld for source-review, mismatch and otherwise unverified results. The result includes its status and, where possible, the rows or numeric-form shortfall that needs review.
The reconciliation is an automated arithmetic check on the document you uploaded. It is not an audit, not legal certification, and not financial advice. The Balance Guarantee page states exactly which level of proof each result carries.
Plans, credits and billing
- Single ($3 launch price): one conversion of the statement you just checked, offered on its result page.
- Pack ($9): 5 conversions that never expire.
- Case ($149): 25 conversions bought once — nothing recurring, and the credits never expire. Priced for a single case file, but the credits are yours to spend on whatever you convert.
- Case Pro ($349): 50 conversions bought once, plus the case-file export — nothing recurring, and the credits never expire. The export stays available on your licence for as long as it is active: we do not meter it per case, and we do not track your matters.
- Practice ($39/month) and Proof ($99/month): monthly subscriptions with the conversion allowances stated on the pricing page. Cancel in one click; you keep access until the end of the paid period. Paying yearly ($390/$990) changes the price, not the allowance: the year's conversions land up front.
- A document is only counted when we deliver extracted transactions. If processing fails, the credit is returned automatically — you never pay for our failure.
- Payments are processed by Polar, which acts as Merchant of Record: the charge on your statement comes from them, and they handle sales taxes.
The Balance Guarantee
If a document we marked "Every row proven" contains a wrong transaction amount, we refund the current month of your subscription or the one-off purchase (Single, Pack, Case or Case Pro) you used. What is covered and what is not is written out in full on the guarantee page, which is part of these terms.
Acceptable use
Upload only documents you have the right to process — your own statements, or your clients' statements under your professional mandate. Don't use the service to process documents obtained unlawfully, to probe the service for weaknesses, or to resell it as your own. We may suspend accounts that abuse the service or the rate limits that keep it affordable for everyone.
Where liability ends
We built this product because extraction errors are real and costly, and we do everything technically possible to catch them — that is the entire point of the product. Still: our total liability for any claim is limited to what you paid us in the 12 months before the claim, and we are not liable for indirect losses (lost profits, lost filings, penalties) arising from the use of the output. Always review the reconciliation verdict before relying on a converted file.
Changes and contact
If these terms change materially, subscribers are notified by email before the change applies to them. Questions about any of this: hello@rowsure.com — answered by a human.
Last updated: August 2026.